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Privacy Policy • Version 7 Oct 2026

PRIVACY POLICY

Last Updated: October 7, 2026 Entity Name: GURUDEV EV RIDE LLP Registered Office: No. 37, Bharathiyar Street, Taramani, Chennai - 600113 Contact Email: gurudevevride@gmail.com

1. INTRODUCTION & SCOPE

Gurudev EV Ride LLP (hereinafter referred to as "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our mobile application, website, customer support channels, or rent our electric vehicles (EVs).

By registering on our application, executing our Rental Agreement, or using our vehicles, you explicitly consent to the collection and processing of your data in accordance with this Privacy Policy and the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws of India.

2. INFORMATION WE COLLECT

To provide smooth rental services, ensure fleet safety, and fulfill legal requirements, we collect the following categories of data:

  • A. Personal & Identity Details: Full name, date of birth, gender, father's/spouse's name, profile photographs, and emergency contact details.

  • B. KYC & Verification Documents: Self-attested copies of your Driving Licence, Aadhaar Card, PAN Card, address proof documents, and verification selfies.

  • C. Contact Information: Residential and working addresses, mobile phone numbers, and email addresses.

  • D. Financial & Payment Information: Bank account details, UPI handles, auto-pay mandates, transaction logs, billing history, and security deposit records.

  • E. Telematics, GPS & Vehicle Usage Data: Real-time GPS location coordinates, route history, vehicle speed, battery status, charging cycles, ignition status, IoT device logs, and remote immobilization logs.

  • F. Technical & Device Information: IP addresses, device identifiers, operating system types, app usage activity, push notification tokens, and OTP authentication logs.

3. PURPOSES OF DATA PROCESSING

We collect and process your personal data strictly for lawful commercial and operational purposes, including:

  1. Onboarding & Verification: Conducting background checks, KYC validation, and driving licence authentication.

  2. Rental Management: Processing advance subscriptions, billing, invoicing, and tracking rental timelines.

  3. Safety & Fleet Monitoring: Utilizing GPS and IoT telematics for anti-theft tracking, vehicle recovery, route optimization, and vehicle maintenance alerts.

  4. Customer Support: Resolving grievances, responding to inquiries, and sending important transactional alerts via SMS, WhatsApp, or email.

  5. Legal Compliance & Dispute Resolution: Complying with statutory audits, law enforcement requests, motor vehicle regulations, and resolving legal disputes under Indian jurisdiction.

4. DATA SHARING & DISCLOSURE

We maintain strict confidentiality over your data. We do not sell, rent, or trade your personal information to unrelated third parties. However, your data may be shared under strict legal safeguards with:

  • Payment Gateways & Banks: To process subscription fees, auto-debits, and security deposit refunds.

  • Insurance Providers: To process vehicle insurance claims in the event of accidents, damage, or theft.

  • Law Enforcement & Judicial Authorities: When mandated by Indian courts, police authorities, or statutory regulations (e.g., traffic violations, criminal investigations).

  • Service Providers: Authorized technical vendors, cloud storage partners, and legal/recovery advisors acting on behalf of Gurudev EV Ride LLP under strict confidentiality covenants.

5. DATA RETENTION & STORAGE

  • Personal and transactional data is stored securely on servers located in India in compliance with Indian cybersecurity guidelines.

  • We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws (such as tax, contract, and motor vehicle statutes), and for a reasonable duration thereafter to resolve potential legal disputes.

6. SECURITY SAFEGUARDS

We implement robust technical, organizational, and physical security measures—including data encryption, secure socket layer (SSL) technology, role-based access controls, and secure server hosting—to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. YOUR RIGHTS UNDER THE DPDP ACT, 2023

As a data principal, you have the following rights regarding your personal data:

  • Right to Access: You may request a summary of the personal data we hold about you.

  • Right to Correction & Completion: You may update or correct inaccurate or incomplete personal data.

  • Right to Erasure: You may request the deletion of your personal data, subject to ongoing contractual obligations, pending legal disputes, or statutory retention requirements.

  • Right to Grievance Redressal: You have the right to register complaints regarding data handling with our designated Grievance Officer.

8. GRIEVANCE REDRESSAL OFFICER

If you have any questions, concerns, or grievances regarding this Privacy Policy or your data, you may contact our designated Grievance Officer:

  • Name / Designation: Compliance Officer, Gurudev EV Ride LLP

  • Registered Address: No. 37, Bharathiyar Street, Taramani, Chennai - 600113

  • Contact Email: gurudevevride@gmail.com

  • Phone: 9363167062

9. UPDATES TO THIS PRIVACY POLICY

Gurudev EV Ride LLP reserves the right to amend or update this Privacy Policy from time to time to reflect regulatory changes or operational developments. Notice of material updates will be communicated through our mobile application or website. Continued use of our services constitutes your acceptance of the revised policy.